Refund policy

Return and Refund Policy

We want you to be happy with your MiniBoo order. If something is not right, this page explains how returns and refunds work for customers in Singapore.

14 day return window

You can request a return within 14 days of the date your order is delivered. To be eligible, items must be unused, in their original condition, and include any original packaging where possible.

How to start a return

To start a return, email us at contact@mini-boo.com with your order number and the reason for the return. We will confirm the next steps by email, including how and where to send the item back.

• Include your order number in the email.
• Let us know which item or items you would like to return.
• We will reply with confirmation and instructions.

Return shipping

Return shipping arrangements will be confirmed by email once we have reviewed your request. We aim to keep this process fair and simple for both sides.

Refunds

Once we receive your returned item and confirm it meets the conditions above, we will process your refund to the original payment method used at checkout. We will let you know by email once the refund has been issued.

Items that cannot be returned

Some items cannot be accepted for return, for example products that show signs of use beyond simple trying on or unfolding, or items that are damaged through use. If you are unsure whether your item qualifies, email us and we will let you know.

Faulty or incorrect items

If you receive an item that is faulty or is not what you ordered, contact us at contact@mini-boo.com. We will put this right at no cost to you, whether that means a replacement, an exchange, or a refund.

Questions

If you have any questions about a return or refund, email contact@mini-boo.com and we will be glad to help.